Warranties

All live animals are guaranteed to arrive alive provided the below conditions are met:

  • Animal was shipped via an overnite, next day air shipping method.
  • A valid shipping address was included on the original order. Including but not limited to street names, apartment/suite numbers and zip codes. Failure to include important details regarding the shipping address will automatically void the guarantee.
  • The intended recipient must have been available to receive and sign for their package on the first delivery attempt. All orders containing a live animal will require a signature, upon delivery. Our guarantee will not be extended to any order left on a doorstep and not signed for.
  • Appropriate Heat or Cold Packs were included in adverse weather conditions. In the rare event a live animal perishes prior to delivery, all claims must be made via email within 6 hours of delivery.
  • We are not responsible for delays encountered by the shipping company. Those claims must be made directly with the shipping company.

We offer personal delivery to local customers (Vero Beach to West Palm Beach) or will meet up with you within that local range for a charge of $10.00. Overnight shipping anywhere inside Florida is $35.00. Overnight shipping outside of Florida ranges from $35.00 to $65.00 depending on location. At this time, Nauti-Lass Ponds & Critters ships anywhere in the continental United States. All live animals are shipped Mondays thru Thursdays via UPS or Fedex air express for next day delivery.   In extreme weather conditions, appropriate Heat or Cold Packs must be included with the shipment.


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Nauti-Lass Ponds & Critters, Inc. 

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